Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Apply today to be a front desk agent for our Springhill Suites/Fairfield Inn Naples properties. Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • Field customer complaints when necessary • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • Must have graduated high school, received a GED or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Well-versed in taking telephone calls and handling stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $16 per hour

•