Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Bookkeeping: keep accurate records of all hotel guest account information • Mitigate customer complaints as needed • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Comfortable taking telephone calls and mitigating stressful situations Compensation: $16 - $17 hourly

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