We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Field customer complaints when necessary • Connect with the housekeeping department to ensure guest accommodations are ready • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Bookkeeping: keep accurate records of all hotel guest account information • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Well-versed in taking telephone calls and handling stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $15 - $16 hourly

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