Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Handle customer complaints as necessary • Communicate with housekeeping to make sure guest rooms are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • This is a part-time position and must be available for weekends Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • High school diploma, GED, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems Compensation: $16 hourly

• This is a part-time position and must be available for weekends