Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Field customer complaints when necessary • Connect with the housekeeping department to ensure guest accommodations are ready • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Comfortable taking telephone calls and mitigating stressful situations • Must have graduated high school, received a GED or equivalent • Must be 21 years or older • Must be able to stand on your feet for 8 hours during a typical shift • Weekend availability is required Please only apply if you meet each of these criteria Compensation: $13.50 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment