Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Communicate with housekeeping to make sure guest rooms are ready • Field customer complaints when necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has experience answering telephone calls and troubleshooting stressful situations • Working knowledge of Microsoft Office and reservation management systems • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school diploma, GED, or equivalent Compensation: $15 per hour

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