We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Mitigate customer complaints as needed • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • 1+ year of hotel industry experience or related job preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school diploma, GED, or equivalent

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