We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, assist with locating room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values. Our Values embody: • Integrity: We are honest, genuine, and transparent in our interactions. • Concern For Others: We care for each other and our guests. • Collaboration: We value diversity and “come as you are” spirit and personality. • Accountability: We make mistakes, learn from them, and strive for continuous improvement. • Hospitality Soul: We have fun creating lifelong memories for each other and our guests. Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Handle customer complaints as necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Assisting guests with check-in, locating rooms, and resolving issues with door codes or entry. Qualifications: • Working knowledge of Microsoft Office and reservation management systems • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Must have graduated high school, received a GED or equivalent Compensation: $16 - $18 hourly

• Assisting guests with check-in, locating rooms, and resolving issues with door codes or entry.