Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Connect with the housekeeping department to ensure guest accommodations are ready • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Mitigate customer complaints as needed Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Has experience answering telephone calls and troubleshooting stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school diploma, GED, or equivalent Compensation: $18 - $19 hourly

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