We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Shifts are both 7 am - 3 pm and 3 pm - 11 pm. Because this is a part-time position we are willing to discuss a set weekly schedule. This position is two days a week with the possibility of picking up an additional scheduled shift or emergency coverage. IMPORTANT • Your resume and cover letter must sell us on why you are the perfect candidate for this position and how you will help improve our team. Your goal is to sell yourself for this specific position. • After submitting your application, you will receive an email with a link to take an assessment. If you do not complete that assessment you will not be considered for the job. Our hotel will be undergoing extensive renovations, and renaming and rebranding as an upscale boutique hotel. In addition, all employees in good standing will have the ability to undergo additional training to study for positions in other departments, supervisory, or management positions as their careers develop. Our goal is to develop high-performing associates to further their careers. Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Handle customer complaints as necessary • Keep the front desk and lobby area neat and tidy during your shift. Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • High school graduate, GED recipient, or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred Compensation: $12 - $15 hourly

• Keep the front desk and lobby area neat and tidy during your shift.