Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

We are seeking a friendly, customer-oriented individual to join our team as a Guest Service Representative at our Front Desk. As Guest Service Representative you will be the first point of contact at our hotel, providing exceptional service and ensuring the guest experience is unparalleled. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet guests with a warm and friendly demeanor upon arrival
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints in a professional manner
• Assist guests with reservations, including room bookings and changes
• Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
• Maintain accurate guest records and ensure confidentiality of personal information
• Process payments and maintain cash handling procedures
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain cleanliness and organization at the front desk area
• Contribute efforts to improve all hotel departments and facilities when possible

Desired Skills/Experience

• Previous experience in hospitality, retail and/or customer service
• Excellent verbal and written communication skills
• Strong interpersonal skills for effortless guest interactions
• Ability to handle difficult situations with patience and professionalism
• Ambition to learn new systems and processes
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment while maintaining composure
• Punctuality and reliability with scheduling flexibility
• Familiarity with hotel management software is beneficial
• Multilingual skills are a plus (ability to communicate effectively in multiple languages)

As a premier PNW destination in downtown Anacortes, The Majestic Inn & Spa is among the highest rated hotels in Washington. Our beautiful lobby is the centerpiece of our historic building, while the greater property boasts two rooftop bars, a ballroom, courtyard, spa and numerous other exclusive amenities.