Hotel Front Desk Manager

Canopy by Hilton Portland Pearl District

Hotel Front Desk Manager

Portland, OR
Full Time
Paid
  • Responsibilities

    Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities: • Compile occupancy reports and financial information for the general manager • Hold responsibility for the front desk budget and order any necessary office supplies • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints • Lead operations at the front desk and make sure guests have an exceptional stay • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies Qualifications: • Have superb communication skills, management skills, and multitasking skills • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • Experience with MS office and bookkeeping skills desired • 1 year of previous experience working in the hospitality industry • Applicants must have a high school diploma or GED