As the Hotel Front Desk Manager, you will lead the front desk team to ensure exceptional guest experiences while maintaining smooth daily operations. This role requires strong leadership, problem-solving skills, and a commitment to upholding the hotel’s vision, mission, and values. You will oversee staff training, customer service, and administrative responsibilities, acting as a key liaison between the team and guests. This position requires availability to address operational needs as they arise. Responsibilities: • Communicate daily with team members to maintain high service standards and foster teamwork. • Walk/be present on the property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success. • Train, mentor, and supervise front desk staff to deliver excellent guest service. • Promoting and marketing the business. • Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training. Qualifications: • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. • Strong knowledge of general hotel industry practices and policies • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Compensation: $17 - $19 hourly

•