As the Hotel Front Desk Manager, you will lead the front desk team to ensure exceptional guest experiences while maintaining smooth daily operations. This role requires strong leadership, problem-solving skills, and a commitment to upholding the hotel’s vision, mission, and values. You will oversee staff training, customer service, and administrative responsibilities, acting as a key liaison between the team and guests. This position requires availability to address operational needs as they arise. Responsibilities: • Training, mentoring, and supervising front desk staff. • Communicate daily with team members to maintain high service standards and foster teamwork. • Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training. • Walk/be present on the property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success. • Inspect front desk and back-of-house areas to ensure compliance with brand and company standards. Qualifications: • Working knowledge of PMS Rooms Management, Microsoft Excel, Word, Outlook, and PowerPoint. • Strong knowledge of general hotel industry practices and policies • 1–3 years of experience in a leadership role within the hotel or hospitality industry preferred. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Proven customer service experience with a strong guest-focused mentality Compensation: $14 - $18 hourly

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