We’re looking for an enthusiastic hotel front desk manager with a minimum of 2+ years of prior management experience in a full-service, luxury hotel/resort environment who can ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. Special consideration will be given to candidates with hands-on, practical experience with OPERA Cloud PMS. If this sounds like you, apply today! Responsibilities: • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Make sure to adhere to the front desk budget and put in orders for office supplies as needed • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints The position will be responsible for the following: • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel • Enforces all cash-handling, check-cashing, and credit policies • Conducts regularly scheduled meetings and training of front office personnel • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs • Perform as the Manager On Duty during their shift • Perform other duties as requested by management • This position requires working nights, weekends, and holidays Qualifications: • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry • Must possess a high school diploma or equivalent certification (GED) • Bookkeeping skills and experience with MS Office a plus • Showcase exceptional multitasking, communication, and management skills Compensation: $60,000 - $70,000 yearly

• The position will be responsible for the following: • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel • Enforces all cash-handling, check-cashing, and credit policies • Conducts regularly scheduled meetings and training of front office personnel • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs • Perform as the Manager On Duty during their shift • Perform other duties as requested by management • This position requires working nights, weekends, and holidays