Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Mitigate customer complaints as needed • Communicate with housekeeping to make sure guest rooms are ready • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Has experience answering telephone calls and troubleshooting stressful situations • High school graduate, GED recipient, or equivalent • 1+ year of hotel industry experience or related job preferred Compensation: $16 - $16.50 hourly

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