We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. The shift will be from 3 pm to 11 pm. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Connect with the housekeeping department to ensure guest accommodations are ready • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Field customer complaints when necessary Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Must have graduated high school, received a GED or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $12 - $13 hourly

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