We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. This is a part time position that will develop into full time. This is for a second shift position ONLY which is 3pm-11pm. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Mitigate customer complaints as needed • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • High school diploma, GED, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills Compensation: $15 - $16.25 Hourly

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