We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Field customer complaints when necessary • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Work with the housekeeping staff to ensure rooms are ready for new guests • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • 1+ year of hotel industry experience or related job preferred • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • High school diploma, GED, or equivalent Compensation: $13 - $14 hourly

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