We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Field customer complaints when necessary • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Exhibits working knowledge of Microsoft Office and reservation management systems • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Well-versed in taking telephone calls and handling stressful situations • High school graduate, GED recipient, or equivalent • Bilingual preferred (English and Spanish or other languages) Compensation: $15 - $16 hourly

•