We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities: • Working with Front Office Manager, develop and Implement an effective inventory and pricing strategy based on future demands & forecasts, current trends, and historical data; Monitor and report the optimal mix of business and manage distribution strategies on all channels to increase revenue and drive market share • Review and monitor daily schedule to ensure adequate coverage based on forecasted occupancy • Manage all aspects of the reservations process (room reservations, secure deposit, and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc. • Keep up-to-date on in-house groups and functions (review group cover sheets to be aware of special needs and requests) • Verify the accuracy of information in the property management system by entering data correctly and checking daily arrivals • Oversee front desk accounting functions including cash banks, A/R, credit card processing, and night audit functions • Monitor reservations e-mail account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly • Maintain full knowledge of all room types, features, locations, rates • Check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room • Maximize room revenue and train others in suggestive selling techniques and proper processing of reservations • Welcome and check-in guests in a friendly and efficient manner; exercise excellent customer service and phone etiquette • A point of contact during an emergency; be familiar with all emergency procedures as documented in hotel Emergency Manuals • Ensure transfer of information from shift to shift • Know and maintain front desk systems and office equipment (proper operation and training of others) • Monitor cash-handling standard operation procedures • Account for assigned cash drawer(s) and cash balances; possess general knowledge of bookkeeping and audit procedures • Maintain open lines of communication between the Front Desk and other departments, i.e. Identify, communicate, and follow up on maintenance issues • Train/Monitor proper operation and etiquette in department use of telephones, texts and radios • Answer and transfer calls in a timely and courteous fashion • Effectively handle all guest inquiries, requests, and complaints; confirm guest needs have been met • Maintain familiarity with local attractions, business locations, and points of interest • Handle services for guests including guest mail, messages, telephone calls, after-hours requests (i.e., extra towels, pillows, etc.), and general inquiries • Direct traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/lounge guests, visitors • Confirm guest satisfaction at check-out and take appropriate corrective action if necessary • Conduct daily inspections of public areas to ensure compliance with department standards and guest expectations • Generate occupancy reports, review Rooms Division and Gift Shop inventories, and compile financial information for monthly auditing • Train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest • Monitor the front desk budget and order any necessary office supplies • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints Qualifications: • Have superb communication skills, management skills, and multitasking skills • Applicants must have a high school diploma or GED • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field Compensation: $20 - $24 hourly

• Working with Front Office Manager, develop and Implement an effective inventory and pricing strategy based on future demands & forecasts, current trends, and historical data; Monitor and report the optimal mix of business and manage distribution strategies on all channels to increase revenue and drive market share • Review and monitor daily schedule to ensure adequate coverage based on forecasted occupancy • Manage all aspects of the reservations process (room reservations, secure deposit, and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc. • Keep up-to-date on in-house groups and functions (review group cover sheets to be aware of special needs and requests) • Verify the accuracy of information in the property management system by entering data correctly and checking daily arrivals • Oversee front desk accounting functions including cash banks, A/R, credit card processing, and night audit functions • Monitor reservations e-mail account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly • Maintain full knowledge of all room types, features, locations, rates • Check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room • Maximize room revenue and train others in suggestive selling techniques and proper processing of reservations • Welcome and check-in guests in a friendly and efficient manner; exercise excellent customer service and phone etiquette • A point of contact during an emergency; be familiar with all emergency procedures as documented in hotel Emergency Manuals • Ensure transfer of information from shift to shift • Know and maintain front desk systems and office equipment (proper operation and training of others) • Monitor cash-handling standard operation procedures • Account for assigned cash drawer(s) and cash balances; possess general knowledge of bookkeeping and audit procedures • Maintain open lines of communication between the Front Desk and other departments, i.e. Identify, communicate, and follow up on maintenance issues • Train/Monitor proper operation and etiquette in department use of telephones, texts and radios • Answer and transfer calls in a timely and courteous fashion • Effectively handle all guest inquiries, requests, and complaints; confirm guest needs have been met • Maintain familiarity with local attractions, business locations, and points of interest • Handle services for guests including guest mail, messages, telephone calls, after-hours requests (i.e., extra towels, pillows, etc.), and general inquiries • Direct traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/lounge guests, visitors • Confirm guest satisfaction at check-out and take appropriate corrective action if necessary • Conduct daily inspections of public areas to ensure compliance with department standards and guest expectations • Generate occupancy reports, review Rooms Division and Gift Shop inventories, and compile financial information for monthly auditing • Train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest • Monitor the front desk budget and order any necessary office supplies • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints