Seeking a committed individual with at least one year of hotel experience to join us as a Hotel Front Desk Supervisor at our Louisville, KY property. Your main responsibility will be overseeing front desk operations to ensure our guests have an exceptional stay. As the first point of contact for visitors, you play a crucial role in meeting our high customer satisfaction goals. Additionally, you will have the opportunity to lead a team of staff members who share your dedication to providing outstanding service. If you possess strong leadership skills and a genuine love for interacting with people, we encourage you to submit your application today! Responsibilities: • Compile and analyze occupancy data and financial reports for the general manager • Manage and balance the front desk budget and acquire office supplies as needed • Provide friendly, efficient customer service through both in-person and phone interactions, answer questions, and resolve issues to guests' satisfaction • Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations • Direct front desk activities and ensure quality customer service that meets our standards of excellence Qualifications: • Previous experience of at least one year in the hospitality industry • Previous experience of at least two years as a front desk associate, or a similar role in either the hospitality field or a related sector • Skillful bookkeeping capabilities, especially with Microsoft Word and Excel, is preferred • Superior managerial skills, communication abilities, and multitasking capacity • High school diploma or equivalent certification necessary (GED)

• Compile and analyze occupancy data and financial reports for the general manager • Manage and balance the front desk budget and acquire office supplies as needed • Provide friendly, efficient customer service through both in-person and phone interactions, answer questions, and resolve issues to guests' satisfaction • Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations • Direct front desk activities and ensure quality customer service that meets our standards of excellence