Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Hotel Front Office Manager at the Glendale Westgate Hilton Properties.
Why You’ll Love Working with Us
The Glendale Westgate Hilton Properties is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
Achievements for NCG Hospitality and our portfolio of properties include:
USA Today Top Workplace Winner 2025
WI State Journal Top Workplace 2025
Madison Magazine Best Places to Work 2025
AZ Central Top Workplace 2024
Cultural Excellence Award 2024
2023 Connie Award - Tru by Hilton Glendale/Westgate
Conrad Achievement Award - Tru by Hilton Glendale/Westgate
Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Professional Development:
Dedicated training and development with opportunities for growth
Educational and professional certification assistance
Team Member Travel Perks:
Worldwide hotel stays starting at forty-nine dollars per night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
How do I make an impact on my team?
Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.
Supervise a dedicated front desk team
Assist in several accounting/financial functions as it relates from the front desk
Work to ensure product and service scores are maintained
Train in all areas of the property’s operation
Act as the Manager on Duty in the absence of the General Manager
Ensure safety and security of the property, staff and guests
What does success look like in this role?
Strong customer service skills to include problem-solving and complaint resolution
Strong interpersonal, relationship building and communication skills
Strong attention to detail and organized
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Who is NCG Hospitality®? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.