A hotel front office manager is responsible for overseeing the front desk operations of a hotel, which includes managing the reception area, supervising front desk staff, ensuring guest satisfaction, and maximizing hotel revenue. Responsibilities: • Supervising front desk staff: The front office manager is responsible for supervising and managing the front desk staff, including receptionists, front desk clerks, and other guest services employees. They are responsible for hiring, training, scheduling, and evaluating staff performance. • Ensuring guest satisfaction: The front office manager is responsible for ensuring that guests have a positive experience at the hotel. This includes addressing guest complaints and resolving issues promptly and effectively. • Maximizing hotel revenue: The front office manager is responsible for maximizing revenue for the hotel by promoting and selling hotel services and amenities, such as room upgrades, dining options, and other hotel amenities. • Managing reservations and room assignments: The front office manager is responsible for managing hotel reservations and room assignments to ensure that guests are assigned to the appropriate rooms based on their preferences and availability. • Managing billing and financial transactions: The front office manager is responsible for managing billing and financial transactions, including processing guest payments, managing accounts receivable and payable, and ensuring that financial records are accurate and up-to-date. • Maintaining hotel standards: The front office manager is responsible for maintaining high standards of cleanliness and safety throughout the hotel, ensuring compliance with local laws and regulations, and overseeing the maintenance and repair of hotel facilities. • Developing and implementing policies and procedures: The front office manager is responsible for developing and implementing policies and procedures for front desk operations, ensuring that they are consistent with the overall goals and objectives of the hotel. • Reporting to senior management: The front office manager is responsible for reporting to senior management on front desk operations, including revenue performance, guest satisfaction, and staffing needs. Qualifications: • Have superb communication skills, management skills, and multitasking skills • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • 1 year of previous experience working in the hospitality industry • Must possess a high school diploma or equivalent certification (GED) • Flexibility to work weekends, holidays, and all shifts as needed Compensation: $10 - $15 hourly

• Supervising front desk staff: The front office manager is responsible for supervising and managing the front desk staff, including receptionists, front desk clerks, and other guest services employees. They are responsible for hiring, training, scheduling, and evaluating staff performance. • Ensuring guest satisfaction: The front office manager is responsible for ensuring that guests have a positive experience at the hotel. This includes addressing guest complaints and resolving issues promptly and effectively. • Maximizing hotel revenue: The front office manager is responsible for maximizing revenue for the hotel by promoting and selling hotel services and amenities, such as room upgrades, dining options, and other hotel amenities. • Managing reservations and room assignments: The front office manager is responsible for managing hotel reservations and room assignments to ensure that guests are assigned to the appropriate rooms based on their preferences and availability. • Managing billing and financial transactions: The front office manager is responsible for managing billing and financial transactions, including processing guest payments, managing accounts receivable and payable, and ensuring that financial records are accurate and up-to-date. • Maintaining hotel standards: The front office manager is responsible for maintaining high standards of cleanliness and safety throughout the hotel, ensuring compliance with local laws and regulations, and overseeing the maintenance and repair of hotel facilities. • Developing and implementing policies and procedures: The front office manager is responsible for developing and implementing policies and procedures for front desk operations, ensuring that they are consistent with the overall goals and objectives of the hotel. • Reporting to senior management: The front office manager is responsible for reporting to senior management on front desk operations, including revenue performance, guest satisfaction, and staffing needs.