Hotel General Manager

Topside Inn

Hotel General Manager

Boothbay Harbor, ME
Full Time
Paid
  • Responsibilities

    We are looking for an experienced, driven, and dynamic General Manager to lead the daily operations and overall business management of our boutique inn The ideal candidate will bring a passion for hospitality, a commitment to high standards of service, and a deep understanding of boutique hotel management. You will be responsible for maintaining profitability, ensuring guest satisfaction, managing a dedicated team, and preserving the unique character of the hotel and brand. Responsibilities: • Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance. • Lead, manage, and inspire a small team of staff, ensuring a culture of professionalism, positivity, and high standards. • Develop and implement strategies to maximize guest satisfaction, room occupancy, and profitability. • Monitor and control budgets, revenue, and expenses, ensuring financial targets are met for Ownership. • Ensure compliance with all health and safety regulations and industry standards. • Maintain relationships with vendors, suppliers, and the local community. • Foster an atmosphere of personalized, boutique-level service, ensuring guests have a memorable experience. • Handle guest feedback, complaints, and special requests with a personalized touch. • Monitor performance and train staff to maintain exceptional service standards. • Work closely with Management company and at times ownership to create marketing strategies, plan events, and execute business growth initiatives. Qualifications: • Proven experience (5+ years) in hospitality management, preferably in a boutique or luxury hotel setting. • Strong leadership skills with the ability to inspire and manage a diverse team. • Excellent communication, organizational, and problem-solving skills. • Solid financial acumen with experience in budgeting, forecasting, and expense management. • A passion for delivering outstanding customer service and creating personalized guest experiences. • Knowledge of the local New England market is a plus. • Familiarity with property management systems (PMS), hotel booking platforms, and guest management tools. • Ability to work flexible hours, including weekends and holidays. Compensation: $80,000 - $90,000 yearly

    • Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance. • Lead, manage, and inspire a small team of staff, ensuring a culture of professionalism, positivity, and high standards. • Develop and implement strategies to maximize guest satisfaction, room occupancy, and profitability. • Monitor and control budgets, revenue, and expenses, ensuring financial targets are met for Ownership. • Ensure compliance with all health and safety regulations and industry standards. • Maintain relationships with vendors, suppliers, and the local community. • Foster an atmosphere of personalized, boutique-level service, ensuring guests have a memorable experience. • Handle guest feedback, complaints, and special requests with a personalized touch. • Monitor performance and train staff to maintain exceptional service standards. • Work closely with Management company and at times ownership to create marketing strategies, plan events, and execute business growth initiatives.

  • Compensation
    $80,000-$90,000 per year