Job Summary:

We are seeking a detail-oriented and proactive Hotel Group Lodging Coordinator to join our dynamic team. The ideal candidate will be responsible for facilitating the booking and management of group lodging arrangements for corporate clients, events, and special occasions. This role requires exceptional customer service skills, strong organizational abilities, and the capacity to work collaboratively across departments to ensure guests' needs are met.

Key Responsibilities:

• Coordinate and manage group lodging reservations, ensuring accuracy and efficiency in the booking process
• Serve as the primary point of contact for group clients, addressing inquiries, providing information about accommodations, and resolving any issues that may arise
• Work closely with sales, front desk, and housekeeping teams to ensure seamless execution of group bookings and fulfillment of client requirements
• Maintain and update group reservation databases, ensuring all information is current and easily accessible for reporting purposes
• Collaborate with event coordinators to align lodging needs with event schedules and logistics
• Conduct post-stay follow-up with group clients to gather feedback and ensure satisfaction with their experience

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
- 2+ years of experience in hotel coordination, group sales, or a similar role within the hospitality industry
- Strong customer service orientation with excellent communication and interpersonal skills
- Proficiency in hotel management software and Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to multitask, prioritize deadlines, and work effectively under pressure
- Flexibility to work evenings, weekends, and holidays as needed

Benefits:

• Health, dental, and vision insurance
• 401k Match
• Paid time off
• Employee discounts