Our hotel is thriving and we are looking for a customer service specialist who is both passionate and detail-oriented to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful experience. Hiring and training staff, managing guest issues or complaints, and increasing the hotel's profitability with improved occupancy rates will be part of your daily responsibilities. Our ideal candidate has a track record of demonstrated leadership and at least two years of team management experience, preferably in the hospitality industry. If you're ready to take the next step in your career, apply now! Responsibilities: • Oversee the entire front office operations to maintain high standards of guest satisfaction • Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies • Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel • Respond to all guests' requests, problems, complaints, and accidents in an attentive, courteous and efficient manner • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards Qualifications: • Over 2 years experience managing a team in a hospitality or customer service role • Applicants must have a high school diploma or GED • Possess excellent management skills, communication skills, and multitasking skills • 3 years of previous experience working in the hospitality industry • This role requires a strong emphasis on putting the guest first and providing exceptional customer service Compensation: $17 - $19 hourly

•