Are you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as improving profitability through upselling and maintaining high hotel occupancy rates. Our ideal candidate will have a prior hospitality background and at least two years of team management experience. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stay! Responsibilities: • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel • Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel Qualifications: • High school diploma or equivalent certification required (GED) • Prior hospitality experience of 3 years is required for this position • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • Possess excellent management skills, communication skills, and multitasking skills • 2+ years managing a team in a hospitality role or equivalent customer service role Compensation: $16 - $18 hourly

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