Job Description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping and casino porters ensuring appropriate service to hotel guests.

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets, and statistical data.
• Possess knowledge of room rates, types, and availability.
• Responsible for property public area cleanliness and sanitation.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures.
• Develop operating budgets and meet established goals.
• Other duties as assigned by management.

Qualifications

• Thorough understanding of hotel computer system.
• Minimum 3 years supervisory experience and 5 years hotel experience.
• Bachelor’s degree in hospitality or management preferred.
• Gaming and hospitality experience preferred.
• Ability to operate LMS, CMS, Stratton Warren, Control Tex and Microsoft Office applications.
• Knowledge of hotel key system.
• Ability to communicate in English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.