Overview:

The Night Auditor serves as the Front Desk Attendant during the night shift at Holiday Inn KCI, and will be responsible for compiling and organizing several end-of-day reports each shift.

Primary Duties and Responsibilities:

Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.

Check guests in, issue room keys, and provide information on hotel services and room location.

Ensure necessary identification is taken from guests at check-in.

Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.

Accurately record guest information and preferences in the Hotel’s internal system.

Check guests out; resolve any late or disputed charges.

Accurately process all cash and credit card transactions using established procedures.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Take action to solve guest problems/complaints using appropriate service recovery guidelines.

Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.

Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.

Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.

Other Duties and Expectations:

Work closely with all departments using crystal clear communication.

Lead by example; encourage co-workers to always perform at the highest levels.

Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.

Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.

Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

Other duties as assigned.

Qualifications and Requirements:

High school diploma or equivalent is preferred.

Basic computer skills and Microsoft Suite experience required.

1-year experience working in a hotel or similar hospitality role preferred.

A qualified candidate for this role will have excellent customer service skills, strong communication skills, and great attention to detail.

Must have the ability to work a flexible schedule including weekends and/or holidays.

Job Type: Full-Time

Schedule (may vary):

8-hour shift

Night Shift

Holidays

Overtime

Weekend availability

Benefits:

Health Insurance

Dental Insurance

Life Insurance

401(k) with Company Match

Paid Vacation Time

Employee Discount Program

Referral Bonus Program