This position is primarily responsible for overseeing all aspects of Property Management in accordance with ARK Hospitality's vision, mission, and core values. Those aspects include maximization of financial performance, guest satisfaction, and staff development within established quality standards. The Operations Support Manager is also responsible for the hiring and training of all hotel staff. As a leader, the Operations Support Manager must be a self-starter and understand the position requires 24-hour availability, living out of the hotel during their assignment, and traveling more than 75% of the time. Responsibilities: • Develop and implement strategic marketing campaigns to drive customer engagement and increase brand awareness. • Analyze market trends and customer behavior to identify growth opportunities and recommend improvements. • Collaborate with cross-functional teams to ensure timely execution of marketing initiatives and alignment with company goals. • Track and report on key performance indicators to measure the success of marketing efforts and make data-driven decisions. • Stay updated on industry best practices and emerging trends to continuously innovate and improve marketing strategies. • Recruit, train, mentor, and supervise staff. • Handle customer complaints and queries. • Inspect guest rooms and "back of house" areas to ensure brand and company standards are being met. Qualifications: • 3+ years of experience in hospitality management. • Strong leadership skills with a proven track record of team development. • Excellent communication and interpersonal abilities. • Proficiency in budget planning and financial management. Compensation: $70,000

• Develop and implement strategic marketing campaigns to drive customer engagement and increase brand awareness. • Analyze market trends and customer behavior to identify growth opportunities and recommend improvements. • Collaborate with cross-functional teams to ensure timely execution of marketing initiatives and alignment with company goals. • Track and report on key performance indicators to measure the success of marketing efforts and make data-driven decisions. • Stay updated on industry best practices and emerging trends to continuously innovate and improve marketing strategies. • Recruit, train, mentor, and supervise staff. • Handle customer complaints and queries. • Inspect guest rooms and "back of house" areas to ensure brand and company standards are being met.