Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

About the Role:

We seek a Front Desk Supervisor (FOM) to join our VIP Hospitality Group LLC team in The Dalles, OR. As our guests' first point of contact, you will play a crucial role in ensuring a positive experience for all who walk through our doors.

Responsibilities:

Oversee the day-to-day operations of the front desk, including check-in/check-out, reservations, and guest inquiries.

Keep up all housekeeping standards and company policies. Create/adjust standards and procedures as needed.

Work closely with maintenance to ensure routine and preventative maintenance is done around the property.

Train and supervise staff, ensuring high customer service and professionalism standards.

Assist VIP accounting team in completing day close, coding invoices, and other administrative activities.

Maintain a positive working relationship with vendors.

Handle guest complaints and issues in a timely and effective manner

Assist in managing room inventory and rates to maximize revenue

Ensure compliance with company policies and procedures

Requirements:

4+ years of experience in a housekeeping, front desk, or hospitality role. A supervisor role or other level of management.

Excellent communication and customer service skills

Proficiency in property management systems (PMS) and Microsoft Office suite

Ability to work flexible hours, including nights and weekends

High school diploma or equivalent; degree in hospitality management is a plus

About Us: VIP Hospitality Group LLC has been a leader in the hospitality industry for over 20 years, providing exceptional service and accommodations to our guests. Our employees love working here because of our commitment to teamwork, growth opportunities, and a positive work environment.