Private family office is seeking a hands-on, highly detailed, hospitality minded House Manager to oversee the daily household operations, domestic staff, and overall management of their secondary home in Boston. The residence is incredibly fast paced, housing many guests that runs more like a luxury hotel than a standard residence. This position requires someone who is detail oriented with the ability to pivot into different roles/areas of service as needed and requested. Coordinating and working alongside housekeepers is a must alongside an above and beyond attitude. The ideal candidate will have excellent communication skills and hospitality mindset, with a background in concierge support a
MAJOR PLUS. This position consists of a full-time schedule with overriding flexibility and availability to work extended hours as needed.
Responsibilities include, but are not limited to:
• Managerial duties including organization and foresight of planning for and in response to family needs, operating as the central point of coordination between family office, housekeepers, principals and guests
• Oversee all vendors and special projects providing seamless communication with the family office
• Assist in administrative tasks including correspondence, errands, etc. as needed
• Shop for household items and run errands when needed
• Steward duties incorporating knowledge of service with comfort and flexibility in style, liaising with principals and staff for preparation and attendance coordinating and assisting with arrival and departure logistics and execution
• Pack and unpack principals clothing efficiently before or after any travel
• Ensure easy transitions between residences for both family and staff
• Provide personal and concierge service to family and guests
• Tracking and organizing household inventory, pantries, personal items, etc.
• Additional duties and responsibilities as needed and upon request
Requirements:
• Strong command of English language; excellent communication skills, both written and verbal
• Excellent references required from both current and previous employers
• Minimum 3 – 5+ years of experience of related house management work experience; experience in concierge support a major plus
• Ability to work both independently and as part of a team
• Comfortable around school aged children; willingness to help as needed
• Exceptional organizational skills and dedication to responsibilities
• Outstanding problem solver; resourceful and quick-thinking with exceptional management skills
• Always work with the utmost discretion and confidentiality, upholding standards/procedures at all times
• Self-starter mentality with ability to coordinate, corporate, and manage a team effectively and positively impact overall service
• Knowledge and comfort with both casual and formal dining service
• Exceptional organizational skills and dedication to responsibilities
• Physical ability to incorporate extended hours as well as the ability to lift potentially heavy luggage etc.
• Excellent tech skills with proficiency in PCs well as Mac operating systems, smart home systems and general gadget savvy
• Legally able to work in the United States