Job Description

First impressions are everything! As a Housekeeping House Attendant, you will play a crucial role in the daily operations of the department. The House Attendant provides support and service for the Room Attendants, maintains cleanliness throughout the hotel, and delivers and retrieves guest room amenities. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Guests view of our property as one of superior quality. The House Attendant also maintains the highest quality standards in all public areas, assisting and supporting all housekeeping employees in assigned areas, and assisting with any special cleaning projects.

• Consistently offer professional, engaging and friendly service greeting guests and responding to their concerns and questions, helping guests with any request.

• Create a welcoming atmosphere for visitors and guests during their stay.

• Maintain a high level of professionalism in all aspects of job performance.

• Listening and responding thoughtfully to guest requests or complains and following up with a supervisor if required

• Providing information to guests about the hotel and services offered

• Responsible for delivering and retrieving items on loan to guests, such as steamers and, microwaves, steamers, cribs,

• Answering Alice/ guest request in a timely manner

• Delivering clean laundry to the Guest rooms

• The House Attendant will assist room attendants with heavy items such as mattresses and, Deep Cleaning Projects

• Restock and organize room attendant closets with all the necessary linens, amenities and guest supplies.

• Distribute linens effectively and in a timely manner.

• Remove dirty linens and trash from room attendants’ carts throughout the day and bring them to the specified areas.

• Maintain the cleanliness and organization of floor closets and ice machine areas.

• Respond to requests such as delivery of housekeeping supplies in a timely and efficient manner.

• Overall cleanliness of common areas and guest corridors.

• Cleaning Public Areas of the Hotel, including but not limited to windows, sweeping, garbage removal, vacuuming floors and carpet in common areas.

• Dusting shelfs, ledges, furniture in all common areas

• Cleaning all common areas restrooms-Lobby, water stations, Spa, pool.

• Mopping floors as required

• Reporting maintenance problems, lost and found articles and special room issues via Alice.

• Removing garbage and recycling

• Take trash and recycling to the designated area on the lower level.

• Maintain a clean safe, hazard – free work environment at al times.

• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.

• House Attendant will assist with cleaning and shampooing of guest room carpets as well as corridor carpets

• Provides basic shoe shine service

• Assist in managing stock inventory, inform superiors when stock is running low

• Work closely with Supervisors / Coordinators in running of guest supplies including usage of how many extra beds and baby cots daily, keeping track of special items sent to rooms and update accordingly.

• Prepare and make-up extra beds if/when needed.

• Assist Housekeeping Attendants when needed in topping up amenities and special room set up arrangement.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.

• Maintain emergency stairwells on floors free of trash and debris.

• Assist Room Attendants with stripping vacant rooms including soiled linen, terry, dirty glassware and trash as needed at the discretion of management and/or supervisor.

• Clean elevator car and tracks. (Clean Service and Guest Elevators from inside and out, including elevator tracks.

• Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures and clean ashtrays.

• Move furniture, supplies, and equipment.

• This job description in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by the supervisor or the leader.

• Maintain established cleaning/cleanliness procedures

• Follow department standards as well as assist in implementing new procedures for continuous improvement

• Follow departmental policies, procedures and service standards

• Report necessary maintenance items

• Sign in and out master keys daily

• Maintain proper usage of cleaning supplies and equipment

• Maintain all brand and quality luxury service standards

• Maintain consistency in accordance to Forbes/LQA and Fairmont standards

• Conduct self-audits of standards and participate in the feedback review of audits.

• Approach all encounters with guests, colleagues and members in a professional and personalized manner

• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely

• Follow all safety and sanitation policies, including wearing appropriate PPE

• Comply with hotel security, fire, health and safety regulations

• Maintain all housekeeping areas organized and well presented

• Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.

• Set up and organize closet space with designated supplies and equipment.

• Restock work areas for the next shift as assigned.

• Replenish supplies and equipment as needed during the shift.

• Report any faulty equipment, maintenance needs, safety hazards and other problems immediately to your supervisor.

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

• Maintain regular and predictable attendance

• Other duties as assigned

Qualifications

• High School graduate or equivalent is preferred.
• Previous housekeeping experience in luxury environment preferred
• Knowledge of housekeeping or janitorial services preferred
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problem-solving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to work flexible shifts including mornings, evenings, weekends and holidays
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Able to communicate both written and verbally.
• Successfully complete the training /certification process for this position.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service

Additional Information

What is in it for you:

• Wage: USD $24.00/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.