Job Description

The Housekeeping Manager will be responsible for the daily ownership and operational execution of the Housekeeping Department.

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service

• Create a welcoming atmosphere for visitors and guests during their stay

• Maintain a high level of professionalism in all aspects of job performance.

• Guide guests and answer questions as needed

• To oversee the day-to-day operations in areas relating to the Housekeeping Department and to administer the Supervision of all the housekeeping staff in conjunction with the Director of Housekeeping.

• Conduct morning meetings to inform, motivate and develop team members.

• Conduct service training sessions.

• Ensure high standards of cleanliness & health and safety throughout the hotel

• Handle guest concerns and address departmental issues

• Assist with appropriate forecasting and use of departmental budgets

• Assist in general inventories for cleaning and guest supplies, recording all stock and maintaining control of all issuing.

• Ensure daily room inspections are conducted and completed, including the follow-up of such inspections with all work groups: Uniform Attendant, Room Attendant, and House Attendant.

• Inspect and ensure cleanliness of public areas, storage areas, and heart of the house areas.

• Create and assign special projects where needed ensuring physical product is up to five-star standards.

• Maintain operating equipment care and maintenance program.

• Monitor time and attendance ensuring all employees adhere to break policy.

• Schedule staff according to labor standards, occupancy forecast and upcoming events.

• Manage, close, and edit payroll entries

• Train all new housekeeping staff members, to ensure adherence to hotel standards and safety regulations including the use of equipment and supplies at all times.

• Lead activities such as talent management, including coaching, counseling, and disciplinary action.

• Participate in the recruitment process of team members including interviewing and hiring.

• Ensure lost & found procedures are respected by the entire team.

• Oversee the successful operations of the uniform program, including laundering and tailoring.

• Conduct regular audits and work with partners such as Ecolab to ensure compliance.

• Oversee engagement activities for the entire team.

• Oversee the successful execution of housekeeping standards to meet LQA/Forbes 5* and guest expectations.

• Report and action immediately on any faulty equipment, linen shortages, maintenance needs, safely hazards, and other problems

• Ensure that the Housekeeping Department operates according to the policies and procedures set forth by Fairmont Breakers.

• Manage stock inventory

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.

• Follow department standards as well as assist in implementing new procedures for continuous improvement

• Follow departmental policies, procedures and service standards

• Maintain all brand and quality luxury service standards

• Maintain consistency in accordance to Forbes/LQA and Fairmont standards

• Conduct self-audits of standards and participate in the feedback review of audits.

• Approach all encounters with guests, colleagues and members in a professional and personalized manner

• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely

• Follow all safety and sanitation policies, including wearing appropriate PPE

• Comply with hotel security, fire, health and safety regulations

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

• Attend operations meetings, and other types of meetings during the week.

• Maintain regular and predictable attendance

• Other duties as assigned

Qualifications

• College graduate or equivalent experience is preferred.
• 3 years of housekeeping experience required, preferably in luxury setting
• Previous leadership experience preferred
• Able to communicate well in English both verbally and written.
• Able to communicate in Spanish a strong asset
• Reading and counting are essential.
• Computer proficiency with MS Office, Alice, UniFocus Labor Management system, and Opera Cloud preferred.
• Must be able to coach, counsel and develop employees.
• Must be able to motivate by example either on the production floor or, in a classroom environment.
• Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
• Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
• Must be flexible with working mornings, evenings, weekends and holidays.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problem-solving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service

Additional Information

What is in it for you:

• Salary: $73,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.