Summary of Duties and Responsibilities/ Essential Functions

Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

The Housekeeping Supervisor\Inspector is responsible assisting the Housekeeping Manager/Executive housekeeper to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

ESSENTIAL DUTIES & RESPONSIBILITIES

Maintains hotel & brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.

Trains staff in all aspects of housekeeping, including guest service.

Assists in administrating guest satisfaction inspection procedures and reports.

Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.

Plans work schedules and room assignments with minimum disruption to guests.

Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.

Meets or exceeds hotel guest satisfaction measures.

Ensures hotel standard and services contribute to the delivery of consistent guest service.

Assists in maintaining guest service as the driving philosophy of the hotel.

Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.

Develops added value customer service programs regarding housekeeping services.

Ensures housekeepers know responsibilities and manage against those responsibilities.

Recognizes and corrects conditions which may create security, fire or accident hazards.

Understands and implements hotel’s control system.

A professional appearance required. A uniform and nametag will be required at all times.

Perform other duties as assigned

SKILLS & QUALIFICATIONS

Previous experience preferred. Must be able to anticipate equipment/supply need and evaluate thoroughness of cleaning done. Maintains professional appearance and demeanor at all times. Ability to meet US employment eligibility requirements and Charter One eligibility requirements. Must speak fluent English. Depending on business demands this individual may be asked to work additional hours and/or perform additional job responsibilities.

Position requires good physical health. Room attendants will be required to lift, carry, walk, sit, push, pull and work a flexible schedule. Must be able to move continuously during work hours and able to lift and/or carry 50 to 75 pounds.

Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed.