Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

SUMMARY

Monitor Room Attendants to assure quality guest service. Enter clean rooms on the computer, notify maintenance of repair problems. Notify front desk of check-out issues, out of order rooms, rooms that have changed to stay-overs. This position must have the ability to perform Room Attendant, Room Inspector and laundry duties.

DUTIES & RESPONSIBILITIES

Trains new Room Attendants or other housekeeping personnel and provides on-going direction.

Assign rooms to be cleaned and deep clean assignments to Room Attendants.

Holds the Housekeeping staff to the high standards of cleanliness held by the KwaTaqNuk.

Will inspect rooms that have been cleaned by Room Attendants to ensure that the room is satisfactory, and an example of standards held by KwaTaqNuk for our guests.

Will be required to know job duties of Room Attendants and Laundry Attendants.

Maintain inventory on linens, towels, and room supplies (radios, phones, shampoo, etc.)

Reports when an incident requires a written report, decides which report form to use and submits to Housekeeping Manager and Hotel Manager; may prepare other written reports as directed by Housekeeping Manager.

Investigates and/or reports hazards, unusual or suspicious circumstances to Housekeeping Manager for correction or follow-up actions.

Assist with all aspects of running the housekeeping department.

Displays a high level of customer service standards set by the KwaTaqNuk when communicating with guests.

Assists any persons in building or grounds needing direction or Resort information.

Maintains open communication with Housekeeping Manager regarding issues that might reveal a weakness or vulnerable area of housekeeping discovered during operations.

Will respond to any emergency at the property if the Housekeeping Manager cannot be reached.

Will fill in for absent or sick employees.

Ensure compliance with established rules and regulations.

Provide leadership in the event of an emergency.

Must always maintain composure in all situations.

Other duties as assigned.

EDUCATION and/or EXPERIENCE

One (1) year of experience in housekeeping duties.

Six (6) months of technical supervision of a staff of 5 or more employees.

Must have the ability to use standard office equipment and experience with computers.

Have computer proficiency in Microsoft Word, Excel, Outlook, and the Property Management System (PMS).

CERTIFICATES, LICENSES & REGULATIONS

Required to watch Customer Service video annually.

Required to watch Sexual Harassment every two (2) years.

This individual will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.

It is always the responsibility of the employee to always have all documents current and valid.