The Houseperson is essential to creating a clean and welcoming atmosphere for our guests. In this role, you are accountable for the pristine condition of public areas, enhancing the overall guest experience through your commitment to cleanliness and meticulous attention to detail.
REPORTS TO AND IS SERVED BY: Housekeeping Manager or Housekeeping Supervisor
Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that ‘cabin by the lake’ feel with eclectic guest rooms and modern amenities throughout America’s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality.
Public Area Cleaning: Clean and maintain all public areas, including the lobby, hallways, corridors, stairwells, elevators, and other common spaces.
Restroom Care: Regularly clean and restock public restrooms, ensuring they are tidy and well-supplied for guests.
Trash Removal: Collect and dispose of trash and debris from public areas, outdoor spaces, and designated areas such as parking lots and patios.
Furniture and Decor: Dust and clean furniture, fixtures, decorations, and report any damages or missing items to management.
Windows and Surfaces: Clean windows, windowsills, and surfaces to ensure a clean and attractive appearance.
Key Control: Be responsible for assigned keys, following hotel key control policies.
Maintenance: Assist in setting up and maintaining furniture, trees, and decorative elements in the proper manner.
Lighting and Fixtures: Clean light fixtures, wall art, chair rails, and other fixtures to maintain a well-lit and appealing atmosphere.
Laundry and Exercise Areas: Clean the guest laundry room, exercise room, and associated equipment, ensuring they are tidy and well-maintained.
Pool Area Maintenance: If applicable, maintain the pool area, including cleaning the pool bathroom, indoor and outdoor furniture, and other amenities.
Supplies Replenishment: Restock bathroom supplies, towels, and other necessities in public areas.
Safety Compliance: Ensure compliance with safety and cleanliness standards to create a safe and inviting environment for guests.
Support: Support the housekeeping team and other departments as needed.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
Attention to detail and a commitment to cleanliness.
Ability to work independently and efficiently.
Strong organizational skills to manage tasks and prioritize work.
Good physical stamina and the ability to perform physical tasks such as lifting and bending.
Ability to work effectively in a fast-paced and dynamic environment.
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.
CHARACTERISTICS:
Serious, diligent, reserved, loyal, conscientious, detail-oriented, and anticipates problems.
CORE COMPETENCIES:
Action oriented, process management, integrity and trust, peer relationships, time management, drive for results.
MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
EDUCATION AND EXPERIENCE:
Previous experience in housekeeping or cleaning roles is preferred but not mandatory.
Knowledge of cleaning equipment and products.
PHYSICAL DEMANDS: lift, carry, push, and pull up to 35+ lbs. Standing for extended periods and performing repetitive motions.
TRAVEL: N/A
POSITION: On-site work at the hotel property.