Housing Assistant

United Way of Weld County

Housing Assistant

Greeley, CO
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Parental leave

    Training & development

    Vision insurance

    ORGANIZATION OVERVIEW Through the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where:

    children are reading to learn by the start of fourth grade

    youth are working at good jobs by age 25

    families have stable housing

    older adults are aging well and

    people are connecting to the help they need.

    OVERVIEW

    The Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive support to regain housing and those at risk of homelessness are prevented from losing their housing. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to temporary cold weather shelter.

    The Housing Assistant supports Housing Coordinators and other specialist roles at the HNC. This position is also responsible for brokering community housing solution resources with guests, conducting assessments when needed, general administrative tasks, and maintaining cleanliness of the Center. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing.

    KEY RESPONSIBILITIES

    Utilize trauma-informed care, person centered, and culturally competent principles when working with guests

    Greet guests when they enter the HNC, ensuring that they sign in and are assisted appropriately; making necessary and appropriate community and in-house referrals and appointments

    Answer phones and refer callers to appropriate in-house staff and/or community agencies; setting up appointments when necessary

    Assist with intakes and assessments when needed, as a support to housing coordinators

    Enter daily services into HMIS

    Assist guests in vital document readiness for housing

    Perform routine administrative tasks

    De-escalate and mitigate any conflicts or concerns with guests

    Monitor and maintain the day shelter space to ensure proper utilization of services for guests

    Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center

    Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight cold weather shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather

    United Way of Weld County General

    Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).

    Support fundraising efforts of United Way and activities that support United Way.

    Support United Way annual events, disaster response, and other activities as assigned.

    Participate in staff meetings and in service opportunities.

    Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.

    Other duties as assigned.

    UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF

    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.

    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

    Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

    ESSENTIAL SKILLS

    Excellent customer service and phone skills

    Organizational skills, detail-oriented, attention to deadlines

    Self-motivated; proven excellent performance standards and quality of work

    Effective interpersonal communication skills including written and one-on-one conversations

    Ability to multi-task with constantly changing priorities and excellent follow-through

    Ability to work independently and as a team player

    Ability and desire to work with people from various backgrounds and/or limited English capabilities

    EDUCATION/EXPERIENCE REQUIREMENTS

    High school diploma or equivalent

    POSITION INFORMATION

    Full-time (40 hours) non-exempt

    Pay Range: $15.75 -$17.39 per hour

    Plus $.72 per hour Spanish speaking differential

    Supervisory duties: None

    Reports to: Lead Housing Assistant

    Location: Greeley, CO

    Eligible for remote work: No

    Background check required

    BENEFITS

    Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.

    The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays.

    The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.

    EQUAL OPPORTUNITY EMPLOYMENT STATEMENT United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.

    APPLICATION INSTRUCTIONS Send questions to Jenny Shaw, Housing Navigation Center Director, jshaw@unitedway-weld.org. Review of applications will begin immediately and will continue until position is filled.