Job Description

• Be available to residents for support and assistance as needed.

• Monitor common areas to maintain order and address any issues promptly.

• Conduct intake interviews to gather client information and assess immediate needs.

• Provide an orientation session covering housing rules, safety procedures, and available services.

• Ensure clients understand their rights and responsibilities.

• Conduct regular room checks to ensure compliance with housing rules and cleanliness standards.

• Respond to crises and emergencies, providing immediate support and contacting emergency services if necessary.

• Mediate conflicts between residents to resolve disputes and maintain harmony.

• Collaborate with case managers and behavioral health professionals to monitor residents' well-being.

• Refer residents to mental health services, counseling, or substance use treatment as needed.

• Assist with scheduling and transportation to appointments.

• Conduct workshops on daily living skills such as cooking, cleaning, and budgeting.

• Encourage participation in educational and vocational programs.

• Provide information on available resources such as healthcare, employment, and education.

• Assist with applications for benefits and services.

• Implement and enforce safety protocols and emergency procedures.

• Address any security concerns promptly and effectively.

• Keep detailed records of resident interactions, incidents, and services provided.

• Prepare regular reports on housing operations, challenges, and successes.

• Use data to inform of improvements in housing services and support.

• Attend team meetings and contribute to discussions on housing management.

• Participate in training sessions on behavioral health, crisis intervention, and other relevant topics.

• Additional duties as assigned by your supervisor.

Qualifications

• Education: High School Diploma or GED required
• Experience: 2+ years of experience as a housing monitor or housing care coordinator.

Skills:

• Strong communication, organizational, and time-management skills.
• Ability to work collaboratively and effectively with diverse populations.
• Knowledge of community resources, family support systems, and behavioral health services.
• Crisis intervention and conflict resolution skills.
• Proficiency in documentation.

Additional Information

Ability to commute/relocate:

• Washington, DC 20016: Reliably commute or planning to relocate before starting work (Required)

Job Types: Full-time, Contract

Pay: $17.00 an hour to $17.50 an hour

Schedule:

• 8-hour shift

• Evening shift - As required

Work Location: In person