Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Job Purpose/Summary

The Navigator Assistant supports the Housing Program in helping individuals and families in securing stable housing. This role involves maintaining accurate documentation and providing administrative support. The Assistant will work closely with the Housing Program team, community organizations, and housing providers to ensure clients receive timely support and information.

Essential Duties & Responsibilities

Administrative Support:

Maintain accurate and up-to-date client records, ensuring confidentiality.

Assist with follow-ups and tracking required documentation.

Prepare reports, case notes, and other documents, as needed, to support the program’s goals and compliance.

Collaboration:

Coordinate with the housing team to ensure clients receive comprehensive support.

Participate in team meetings, trainings, and outreach activities to improve service delivery.

Outreach and Advocacy:

Assist in organizing community outreach events and informational sessions on housing resources.

Advocate for clients’ housing needs with external agencies and housing providers.

Client Support:

Assist clients in completing housing applications, gathering required documentation, and understanding eligibility requirements, as needed.

Provide information and referrals to community resources, emergency housing, and financial assistance programs.

Other

Other duties as assigned or required to fulfill the mission of Sacred Path

Experience & Qualifications

1-2 years of experience in social services, housing assistance, or case management support.

Knowledge of local housing resources, public assistance programs, and tenant rights.

Ability to work independently and as part of a team in a fast-paced environment.

Education

High school diploma or GED required

Associate’s degree or relevant certification in social work, human services, or related field preferred.

License/Certifications

None Required

Patient Care and Customer Service

Deliver exceptional customer service to clients and their families, addressing inquiries, concerns, and complaints in a timely and compassionate manner.

Resolve any issues related to patient care or service delivery and escalate matters as necessary.

Communication/Interpersonal Skills

Interact with people in a professional and respectful manner, both verbally and in writing.

Some key skills in this area include active listening, clear verbal/written communication, empathy, compassion, cultural humility, conflict resolution, problem-solving, collaboration, time-management, advocacy, resilience, adaptability and adhering to ethical standards such as confidentiality.

Technology Skills

Must be able to use a computer or laptop to complete needed tasks for a job.

Excel, Word, Google Workspace (Sheets, Docs), iPad, electronic health record.

Utilize technology tools for virtual meetings.

Maintain accurate and up-to-date client records ensuring data accuracy, security, and adherence to privacy regulations to safeguard sensitive client information.

Position Qualification Preferences

Experience working with the American Indian/Alaska Native community.

Work Environment

The work environment characteristics described here are typical of those an employee will encounter while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

Physical Demands

The physical demands described are typical of those required by an employee to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with vendors, and staff.

Mental Demands

There are various deadlines associated with this position. The employee must also multi-task and interact with many people on a variety of issues that are, at times, very complicated.

Performance Expectations

In the performance of their respective tasks and duties, all employees of Sacred Path are expected to conform to the following:

Uphold professional ethics and confidentiality in handling sensitive information and maintaining client privacy.

Adhere to all relevant policies, procedures, and regulations, ensuring compliance with healthcare and social service industry standards and best practices.

Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors, keeping in mind the primary purpose of client care and safety.

Possess cultural awareness and sensitivity

Demonstrate proficiency in the essential job duties and responsibilities, consistently meeting or exceeding performance targets and quality standards.

Other Requirements

Eligible to work in the United States

Pass fingerprint clearance

Maintain annual negative TB test results on file

Pass a post-offer drug test

Possess and maintain a reliable vehicle with valid CA driver’s license and active auto insurance

Available to work evenings and weekends, as needed

Willing to travel, as needed (travel time could range from 30 - 40%)

Flexible work from home options available.