Benefits:

Training & development

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Receptionist SUMMARY: The Dog House (TDH) Office Receptionist, is the first point of contact for clients and employees. The role of the Receptionist is to create a welcoming environment for the company, its clients, and guests. The Receptionist will provide new clients an overview of TDH’s services, costs, and availability. They are the primary contact for client interactions and will foster TDH ongoing relationship by ensuring each client’s experience is met with satisfaction. DUTIES AND RESPONSIBILITIES: • Creates a welcoming environment by greeting guests, answering phone calls, scheduling reservations and appointments, directing visitors, and taking messages for employees • Becomes proficient in TDH software to include the following tasks: o Creates new client profiles using our software o Updates client information when needed: ▪ Contact information ▪ Emergency Contact ▪ Credit Card on file ▪ Primary Veterinarian ▪ Vaccination records for each client pet and ensures they are up to date prior to confirming any reservation ▪ Ensures all clients have completed the Customer agreement form ▪ Completes client check in and check out • Takes complete inventory of client/pet items left with the dog house in Gingr to print on the run card • Documents each pet’s health/behavioral concerns including incidents occurring during the boarding stay or while attending daycare, grooming services • Documents feeding instructions provided by client • Solicits and adds services to boarding reservations ▪ Creates/prints reports i.e. Services for next day, Med Charts, doggy day care report card • Creates wellness charts for incoming boarding reservations • Creates paper collars for incoming reservations • Communicates with clients in a professional manner over the phone, via text, email, answering all questions related to services, pricing, discounts, etc. • Takes customer complaints or issues and pass them on to the appropriate parties • Organizes and files company documents both electronically using TDH Google Drive and the paper filing system • Maintains the Front Office, Welcome kennels, outside walkways and outside office space o Sweeping and mopping the floors as needed o Keeping the reception desk neat and orderly o Watering in and outdoor plants and maintain the front entry way o Cleaning windows o Dusting ceiling fan and reception desk etc. o Taking out front desk garbage to onsite dumpster o Ensure office supplies are in stock requesting reorders at par levels • Provides support for all staff when necessary • Communicates professionally via walkie with staff • Adheres to all company policies and procedures

QUALIFICATIONS: • 1-3 years Custom Service • High School diploma