Job Description

DESCRIPTION/JOB SUMMARY

Hugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client. If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider employment with Hugg & Hall Equipment Company. Our team includes sales representative, service technicians, and a variety of other positions that will work together to make our customers' needs our own.    Hugg & Hall offers competitive compensation and benefits including medical, dental, vision, 401K and paid vacation.  The Service Administrator is responsible for performing administrative tasks in support of the Service Dept. and completing all aspects of service work order processing.

JOB DUTIES:

PERFORMS SERVICE PERSONNEL FUNCTIONS

• Calculate and input Service Department personnel hours in EBS
• Correctly code all technician time cards to the appropriate labor or expense code
• Maintain record of sick and vacation days for Service Department personnel

PERFORMS WORK ORDER PROCESSING

• Continuously update the status of service work in Central Dispatch
• Enter time to work orders from daily time sheets
• Enter all notes from work orders into EBS
• Post transportation charges to work orders
• Follow up on conflicting or missing information provided by service personnel as it relates to work orders and daily time sheets
• Input miscellaneous work order entries
• Prepare all work orders for review by the appropriate Service Department management personnel
• Follow up with the Parts Department for any unfilled PO's
• Request and process Customer PO's as necessary
• Administer and manage all third party billing as well as all electronic/online invoicing such as Ariba,  E-Tyson, and Crown
• Issue PO's for sublet work/parts associated with service jobs or service vehicles
• Add/Delete/Change units and rates in the PM Master database
• Categorize closed work orders into the following, Service Tickets, PM's and AI's, for the purpose of scanning

QUALIFICATIONS:  MUST BE ABLE TO FULFILL ESSENTIAL JOB FUNCTIONS IN A CONSISTENT STATE OF ALERTNESS AND SAFE MANNER

REQUIRED SKILLS/EXPERIENCE

            minimum 1 year administrative/clerical experience, preferably in service related industry

            strong written and verbal communication skills

            accurate and efficient

EDUCATION

            High School Diploma or Equivalent

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS:

This position is in an indoor office environment with a controlled climate.

This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.

This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms.

This position will continuously use hands to type.