FRANCHISE JOB DESCRIPTION

Job Title: Human Resources Administrator Reports To: Office Operations Manager

Summary

Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting and any customer issues.

Primary Roles and Responsibilities

1. Human Resource Administration

a. Coordinate and administer payroll and benefits

b. Provide HR administrative support

c. Complete and document HR compliance

2. Recruitment Support

a. Assisting with job postings, resume screening, scheduling interviews and coordinating communication with potential candidates

3. Onboarding Process

a. Facilitating new employee onboarding procedures, including paperwork completion and introductions to company policies and procedures

4. Benefits Administration

a. Processing employee benefits enrollment changes, answering questions regarding benefits plans, and coordinating with insurance providers

5. Policy Implementation

a. Communicating and enforcing company y HR policies to Employees

6. Employee Relations

a. Addressing employee concerns, resolving conflicts and providing support on HR related issues

7. Compliance Management

a. Ensuring adherence to labor laws and regulations, including recordkeeping and reporting requirements

8. Communication and Coordination

a. Acting as a liaison between employees, management, and other departments regarding HR matters

Required Skills for an HR Administrator

Required skills for an HR administrator:

Excellent organizational and time management skills

Strong attention to detail

Proficiency in HR software and data management systems

Excellent written and verbal communication skills

Ability to handle confidential information

Knowledge of employment laws and regulations

Customer service orientation

Ability to work independently and as part of a team

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.