Job Description

• Collaborates with senior leadership regarding the organization’s goals and strategy related to staffing, recruiting, and retention.
• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
• Assists in the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; staff performance management; productivity, recognition, and morale; occupational health and safety; and staff training and development.
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and staff performance management.
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s performance management system.
• Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, performance management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to management.
• Develops and implements departmental budget.
• Facilitates professional development, training, and certification activities for staff.
• Develops and maintains HR policies, employee handbook, performance reviews, and employee files.
• Oversees any employee relations issues for the Center including providing managers advice and counsel on any conflicts, discipline and termination situations.
• Assists in the coordination of employee events aimed at boosting employee morale including pizza parties, holiday gatherings, etc.
• Participates in the periodic review of center policies, procedures and processes that ensure consistent, efficient implementation of policies/regulations and legal requirements .
• Creates a working environment that ensures the health, safety and welfare of staff and customers.
• Ensures confidentiality within all areas of responsibility.
• Performs additional duties as required.

Qualifications

• Bachelor’s degree in related field.
• Five or more years of human relations experience in a related field such as public administration, business administration, human services or not for profit management preferred.
• Proficient in Microsoft Office (including Outlook, Word, Excel and PowerPoint). Knowledge of social media and business technology used by employer business community and jobseekers preferred.
• Excellent written and verbal communication skills, organized, detail-oriented, and solid time management skills.
• Demonstrated public speaking skills, including with elected officials and media personnel.
• Demonstrated ability to deliver high level of customer service/satisfaction with both internal and external customers.
• Must possess maturity, independence and confidence.

Proven leadership skills to motivate, generate consensus and inspire action.

Additional Information

Annual salary for this position is $62,000.

How We Feel About Diversity, Equity, Inclusion And Belonging

MassHire Springfield Career Center is committed to bringing together persons from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We welcome all applications irrespective of social and cultural background, national origin, race, age, gender, disability, sexual orientation, veteran status or religious belief. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We provide a fully inclusive and accessible recruitment process.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

MassHire Springfield Career Center participates in the E-Verify Program .