Job Description

JOB DESCRIPTION

POSITION TITLE:     BUSINESS SERVICES REPRESENTATIVE          

FLSA STATUS:         Non-Exempt                                                                                               

REPORTS TO:          Director

Critical features of this job are described under the headings below.  They may be subject to change at any time due to reasonable accommodation or other reasons.

JOB SUMMARY:

Reports directly to the Workforce Center Director.  Responsible for conducting all business services activities for Workforce Solutions Panhandle.  Performs work inside and outside the workforce center to gather and evaluate information for development of a plan to meet the needs of local employers.  Provides information about and markets all workforce center business services to employers.  Explores all available resources to meet employer needs.  Facilitates a connection between employers and workforce center staff.  Facilitates and promotes a connection between employers and state and federal resources such as Skills Development grants and other grants as applicable that support economic growth within the Panhandle community.

PRIMARY DUTIES AND RESPONSIBILITIES:

·         Develops and maintains working relationships with local and prospective employers while promoting the use of all workforce center business services.

·         Develops and presents job seeker/employer workshops and presentations.

·         Facilitates Hiring Events and Job Fairs in the Panhandle Region.

·         Researches and contacts employers to promote workforce center business services according to the Panhandle Workforce Development Area (PWDA) plan.

·         Researches, analyzes, and compiles labor market information, area profiles, wage survey data, and other related material, and disseminates the information to employers.

·         Develops current labor market information on area employers, their products and services, human resource needs, trends, and appropriate resources.

·         Coordinates with appropriate workforce center staff to review and assess availability of qualified job applicants and formulate a service plan to maximize utilization of workforce center business services.

·         Serves as a resource and provides technical assistance to employers and workforce center staff in such areas as screening and selection procedures, hiring practices, and establishing competitive wage rates.

·         Represents the workforce center at community, civic, chamber, and other similar events and activities.

·         Identifies business services not currently available, explores the feasibility of providing and implementing business services with appropriate staff, and implements new business services as determined necessary.

·         Maintains current and accurate employer contact information utilizing an employer job-matching database.  Conducts follow-up contacts with employers to ensure employer needs have been met.        

·         Develops and processes job orders from employers by telephone, over the Internet, or in person, and records information electronically to facilitate the selection, screening, and referral process.

·         Ensures quality control of job orders in accordance with employment laws, rules, and regulations.

·         Develops Internships, on-the-job training and customized training opportunities with employers for job seeker customers.

·         Facilitates and promotes a connection between employers and state and federal resources such as Skills Development grants and other grants as applicable that support economic growth within the Panhandle community.

·         Cultivates relationships with members of the media and key influencers.

·         Creates and distributes marketing and PR collateral such as press releases and photos.

·         Other duties as assigned.

REQUIRED QUALIFICATIONS:

·         High School Diploma or equivalent required.

·         Bachelor’s Degree in Marketing, Public Relations, Business Administration or related field preferred, not required, or a minimum of five years’ experience in sales, public relations, communications, or any equivalent combination of work experience, education, and training which provides the required level of knowledge. 

·         Candidate must possess a demonstrated proficiency in both verbal and written communications and basic computer skills and be a self-starter. 

·         Strong organizational skills are essential. 

·         Experience in facilitating group orientations and presenting in a public forum is preferred. 

·         Must possess a valid driver’s license, acceptable driving record, auto liability insurance, and reliable transportation.  Occasional travel using personal vehicle required.

WORKING CONDITIONS:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outside atmospheric conditions.  The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; talk or hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision as well as far acuity.

Company Description

Workforce Solutions Panhandle assists employers and job seekers throughout our 26 county region, and partners with the Texas Workforce Commission to provide the largest job-matching database in the State of Texas. Workforce Solutions Panhandle is overseen by the Panhandle Regional Planning Commission (PRPC), the fiscal and administrative agent for workforce development programs and services provided to employers and job seekers in the Texas Panhandle.