Job Description

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Hyatt Shared Service Center provides accounting support for over 150 Hyatt Hotels in North America and Latin America. Some of the accounting functions are: billing customer service, accounts receivable, accounts payable, sales and use tax, payroll, and treasury. However, the functions the Hyatt Shared Service Center supports continues to grow.

Hyatt colleagues enjoy the following benefits: health and welfare programs, Hyatt Retirement Savings Plan, education assistance, advancement opportunities, community involvement, and a colleague stock purchasing program. All colleagues are eligible for discounted rates and up to 12 comp rooms after 12 months of employment.

The purpose of this role is to handle inbound customer service requests to the Hyatt Shared Services Center with “Authentic Hospitality”. Customer Service Agents are responsible for responding to emails, taking incoming calls in a call center environment and efficiently researching and resolving billing inquiries for Hyatt’s elite guests using excellent communication skills. THIS IS NOT A FULL REMOTE POSITION, AND ALL TRAINING WILL BE COMPLETED AT THE HYATT SHARED SERVICE CENTER MONDAY THROUGH FRIDAY IN MOORE, OK.  OPPORTUNITY FOR REMOTE POSITIONS AFTER TRAINING IS COMPLETED.

ESSENTIAL FUNCTIONS:

• Handle inbound billing inquiries from Hyatt’s elite guest via the following channels:
  • Inbound calls
  • Emails
  • Voicemails
• Multitask among multiple PC and web-based applications
• Ability to work Monday through Friday approximately 7am to 6pm with remote flexibility
• Provide professional, courteous and efficient service in response to guest requests
• Ability to understand customers' needs and respond with urgency
• Research and identify billing issues using multiple computer databases and resources
• Track and follow up on all guest requests/inquiries using request management systems
• Maintain customer database
• Update data
• Make required/necessary changes
• Meet productivity goals
• Meet attendance requirements
• Effectively work and cooperate with supervisors, co-workers and guests
• Follow the directions of supervisors
• Other duties as may be assigned by supervisors

IDEAL CANDIDATE WILL ALSO POSSESS THE FOLLOWING BEHAVIOR CHARACTERISTICS:

• Ability to work well with others
• Ability to collaborate with cross-functional teams across all levels of the organization
• Ability to work inclusively, independently, and without excessive supervision
• Ability to communicate appropriately to all-levels of the organization.
• Appreciates diversity
• Ability to learn new skills, technologies and business processes quickly.
• Exceptional attention to detail.
• Adapt to new demands
• Reprioritize workload and address urgent demands quickly

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications:

• High School Diploma or Equivalency
• 1-3 years of experience in a customer service preferred
• Strong written and verbal communication skills
• Ability to effectively multitask among PC and web-based applications
• Must be detail oriented
• Strong data entry skills
• Knowledge about finance and accounting practices and procedures a plus

Company Description

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met- they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America’s best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, education assistance, employee stock purchase program, 12 free room nights for full time associates after one year of service, community involvement, and wellness reimbursement.