Here at Hybrid, it’s all about the customer. We believe that the human touch is impossible to replicate. This allows us to build long lasting, quality relationships between you and your target market. We pride ourselves in providing top of the industry brand representation that will produce real change in your market share. Our successful business model allows us to bring in a positive return on your investment 100% of the time. This is Hybrid.
Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Position Details:
Job Type: Full-Time
Salary: $38.500– $48.500
Schedule: M-F,
Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Qualifications
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Benefits: