About the Position

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Responsibilities

• Handle customer interaction ensuring our Customers get an exceptional level of service.

• Ensure members are achieving desired service levels, providing regular performance feedback.

• Facilitates orders, create new accounts, maintaining accounts, providing product recommendations based on customers need, and providing payment options.

• Enter appropriate and correct data into our systems and applications.

• Work as part of a team to make sure we answer queries quickly and that we deliver an excellent service.

• Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.

Requirement

• High school diploma

• You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued

• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving)

• Showcase a professional and friendly manner when interacting with customers.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Birmingham, AL 35215: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location