CUSTOMER SERVICE REPRESENTATIVE (Current TS/SCI Full Scope Poly required)

SUMMARY: 

The Customer Service Representative provides onsite full-time Customer Service & Concierge Desk/Conference Center Support.  This position has high client visibility and promotion potential. 

ESSENTIAL JOB FUNCTIONS:

• Responds to all telephone, walk-in, and electronic inquiries for assistance.
• Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
• Creates meeting reservations and configures conference rooms in accordance with individual requests.
• Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown.  Ensures conference rooms are clean and void of classified materials at the end of the day.
• Performs other administrative duties, as needed.

EDUCATION & EXPERIENCE:

• High School Diploma or GED.
• Minimum of one (1) year of recent experience working at a customer service center. 
• Must be proficient in the use of Microsoft Office, primarily Word and Excel.

KNOWLEDGE & SKILLS:

• Strong interpersonal skills to maintain effective working relationships with team and customers.
• Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.
• Ability to manage own activities and workflow under tight deadlines.
• Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions.
• Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.

SECURITY CLEARANCE:

TS/SCI Full Scope Polygraph required,  Candidates MUST currently possess an active TS/SCI w/FSP to qualify. 

 As a leading international services company for more than 65 years, IAP provides a broad spectrum of services and solutions to U.S. and International Government agencies and organizations. As a world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet our customers diverse and complex challenges. With over 3,000 team members, IAP operates in more than 110 locations in 27 countries worldwide and maintains offices in the Washington D.C. area, Florida, Maryland, Oklahoma, the United Kingdom, and the Middle East. 

IAP IS AN EOE, INCLUDING DISABILITY/VETS.    

ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY, OR STATUS AS A PROTECTED VETERAN.  

Required Skills Required Experience